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In Case You've Read Otherwise, SmugMug Still Loves S3

Mon, 12 Mar 2007 17:01:00 -0400

Last Thursday night, I came across this SearchStorage.com article via the Storagezilla blog. Beth Pariseau wrote that Amazon's Simple Storage Service (S3) has had "performance and reliability issues serious enough" to prompt second thoughts among early adopters. In particular, SmugMug CEO Don MacAskill recently decided to move hot storage back in-house.

The instant I finishing reading the article, my RSS reader lit up with Don's response. He still loves Amazon, even if S3 hasn't solved the "speed of light problem". It takes at least 60-80ms for bytes of data to travel the distance between SmugMug's west coast location and Amazon's east coast data center. There's no getting around that. He moved hot storage closer to his web servers NOT to solve Amazon's performance problems, but to reduce those thousands of miles to inches. Don also tracked down the Storagezilla post and added a comment there.

Fast forward to this morning, when someone sent me a snippet from a Tier 1 Research news brief in which Dan Golding wrote about Amazon's disillusioned users. I gave Dan a hard time for basing his article on the same two customers Beth interviewed without giving her credit. Dan argued that attribution isn't customary in the analyst world. Besides, we shouldn't even be having this conversation. As a non-subscriber, I should have deleted any T1R content that came my way upon receipt.

Ironically, during his HostingCon presentation last year, T1R founder Andy Schoepfer's key message was "don't be an island". It's important for web hosting providers to connect customers to external ecosystems like eBay and Amazon, because no e-business can thrive in isolation. Given T1R's Hosting 2.0 advocacy, Dan's reaction seemed... Analyst 1.0-ish. But towards the end of our conversation, he did promise that an upgrade is on the way. As a point of reference, Burton Group, Dan's former employer, has a great blog that links to external sources. Same goes for Forrester. And at least 220 other research firms, including T1R parent company The 451 Group. Raven Zachary, who leads 451's open source practice, is even on Twitter!

Anyway, I'll get off my soapbox now and back to Amazon. I think every web hosting exec needs to read Don's blog post - along with Robert Cichon's post on customer satisfaction metrics. Robert said a hosting provider has done a good job if (a) the company gets written testimonials, (b) customers refer other customers because they're happy with service quality, and (c) customers defend the company against negative remarks. Amazon gets three points based on Don's reaction. What's your score?

Reaping the Podcast Rewards

Thu, 29 May 2008 16:37:04 GMT
Getting started with podcasting is a relatively inexpensive venture. The equipment and software required for podcasting is inexpensive for a business contemplating podcasting as a new marketing and communication adventure.

Introduction to Web Hosting Automation

Mon, 21 Mar 2005 00:00:00 EST
The objective of automation platforms is to simplify the hosting process to enable providers to handle more customers than they otherwise could, and to help them more efficiently meet the needs of customers.

InForum Advertising

Thu, 29 May 2008 02:36:57 +0000

Yahoo Publisher Network : Now offers quick Paypal payments

Thu, 09 Aug 2007 09:32:30 +0000
Yahoo Publisher Network now offers quick Paypal payments with minimum payout of $50 instead of normal $100 , So you don’t need to wait for 7-10 days for the check.
We’ll transfer earnings here, and you can transfer them into your bank account at your convenience.
Reviews/News, Yahoo!

Asterisk - My Quick Installation Guide

Sat, 24 Nov 2007 00:07:20 -0500
There’s a dozen other quick installation guides for Asterisk. So why write another?
Well, unless you a Unix/Linux Guru you might find yourself confused when getting your Asterisk setup off the ground. Even if you are an experienced Linux user, you might find yourself running in circles trying to get that “special feature” working just so in Asterisk. So here it is, a straight forward beginners guide to Asterisk.

How Does it Happen?

Recommended web hosting talk Items

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